In doing so, we considered important questions such as:

• What is it about GOODLUCK.SG that differentiates its fengshui design and from every other fengshui master —and truly, every other business—on the planet?

• What if your company could channel the excitement, develop the

people, instill the principles, and get every employee engaged in great fengshui? What experience would it make in your business?

• What makes Goodluck.sg so unique?

Goodluck.sg is certainly not the only company that has mastered the great customer experience. Disneyland, Starbucks and four seasons hotel had master the art of creating great experience. They all

have one thing in common: these companies, along with the Goodluck.sg, possess a relentless resolve to creating the best Experience possible for their clients and customers.

The recipe for great experience is simple; but execution is the key. We are commited to delivering the fengshui experience that will empower and entice others to share their findings with the world.
DEFINING THE 5 EXPERIENCE OF GOOD FENG SHUI

• Sharable - the effect of Fengshui must be repeatable for our clients so they can share with their friends and family.

• Happy - the changes made by Fengshui should work like a magical charm to make people feel happy.

• Identifiable - Fengshui energy must be identifiable - you can’t change what you cannot measure! Using modern IOT devices to measure key indicators of Fengshui is neccessary.

• One Less - Great fengshui is about eliminating clutter and having one less thing to worry about or one less object to diminish the good energy you are experiencing.

• Kind - We need great compassion, kindness and empathy

When you talk to any Leon Tham’s team member, you’ll notice this. You can walk up to any member of the team and talk to them. Chances are they are experimenting with new digital tools, reading a new book, or finding a new way to improve themselves and the way we do things within the team.

Everyone is motivated to doing this out of their own free will – without being told to do so. It is this obsession with growing ourselves and the company constantly.

This is key for keeping us on the cutting-edge and to accelerate the growth of the company. Plus, it makes our journey together a lot more fun.

We believe in creating Shiok-ness in every customer we meet and this S.H.I.O.K encompasses the following

• Simplicity - if its not simple enough for our customer to use effectively, then its of no use.

• Heng - we feel lucky to have our customer and we want our customer to feel the same too. Lucky works like a magical charm to make people feel special and happy.

• Important - Nothing is more important than the needs of the customer we serve.

• One Less - In the world of complexity and data explosion - we want to make sure things are simpler for our customers.

• Kind - We need great compassion, kindness and empathy